Terms & Conditions

DEPOSITS

All bookings require a 50% deposit to secure the rooms, the balance is due upon arrival at the villa. We accept VISA, MASTERCARD AND AMERICAN EXPRESS.

CANCELATION POLICIES

Any cancellation done 30 days prior their arrival date, a full refund will be provided, any cancellation done less than 30 days prior the arrival one night will will be charged. 

MINIMUM NIGHT STAY

A minimum of 3 nights is required at Caldera Villas, however permitting availability, one night stays are accepted, guests would be required to contact us directly to confirm one night stays. 

MAXIMUM CAPACITY PER VILLA

1 Bedroom Villas- 2 persons, however the villas can accommodate 3 persons upon request.
2 Bedroom Villas- 4 persons- One (1) of these villas can accommodate persons with mobility issues, please reach out to us prior to booking to confirm the wheelchair accessible room is available.

CURRENCY, RATES AND CHARGES

The Eastern Caribbean Dollar is the main currency on the Island, however 99% of places on the Island accept the US Currency providing that it is not the larger denominations, $1.00, $5.00, $10.00, $20.00 and $50.00 are all accepted.

All rates are quoted in USD and is subject to 10% taxes, the property process amounts in Eastern Caribbean Dollars and your bank does the conversions to reflect your currency.

STORMS AND HURRICANES TERMS AND CONDITIONS
Our small Island St. Lucia have been spared from hurricanes given that we are rarely affected by any storms or hurricanes, however we would love to ensure that our guests vacations are not ruined should the unlikely occur. Caldera Villas hurricane policy will take the worry away from booking therefore you can enjoy your time with us. In the event that a Hurricane Warning is issued by the Saint Lucia Meteorological Service (MET) guest will be permitted to cancel their reservations without penalty. Deposits may be applied to any future bookings or guests can request a full refund.

The following terms and conditions apply: 

The rescheduled dates must fall within one calendar year. Reservations for comparable accommodations will be made pending available space.
Guests holding confirmed deposit reservations who are unable to travel to the resort due to a hurricane, closing of the St. Lucia airport will be given the option of a full refund or a rescheduling of their vacation, based on space availability.

 DEFINITION OF A HURRICANE

A hurricane is defined by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph or greater.